Shipping and Returns

Shipping and Returns

SkinMed are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at

Making A Purchase

You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including address and accurate Zip Code / Postal Code, and all necessary payment details. We accept payment by all major credit cards and/or debit cards other than department store cards and any other credit and/or debit cards as we may specify from time to time. By clicking on the "Proceed" button on the order form, you are consenting to be bound by our terms and conditions contained in these Conditions and any other terms and conditions appearing anywhere else on the SkinMed Website.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm whether your order has been accepted by sending an email to you at the email address you provide in your Order Form ("Confirmation Email"). Our acceptance of your order brings into existence a legally binding contract between us and will be complete at the time we send the Confirmation Email to you. Any products on the same order which we have not confirmed in a Confirmation Email do not form part of that contract.

If we accept your order then the prices payable for goods that you order are as set out on the Website (subject to the provisions of the Back Orders Section below).

Prices will incorporate relevant taxes for the country of purchase if liable. Prices are subject to change.

We are unable to accept cheque payments.

Shipping And Handling

We deliver to the USA, EU, Europe and Worldwide. Any problem with orders then please complete the form.

You may be required to pay extra for delivery as indicated on the Website and it might not be possible for us to deliver to some locations.

If you reside in a tax free zone then ensure you select the correct country or region. For example the Channel Islands are part of the United Kingdom but purchases are tax free from the Islands and customers should ensure they select Channel Islands and not the United Kingdom

Delivery Schedule

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate Zip Code / Postal Code and daytime contact, a telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Delivery will be made within 2 to 4 working days after your order is accepted (although in some circumstances this time could be 5 to 7 days).

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Cancellation By Us

We reserve the right to cancel your order if:

-we have insufficient stock to deliver the goods you have ordered
- we do not deliver to your area; or - one or more of the goods you ordered was listed at an incorrect price due to a typographical error, or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for any disappointment suffered.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please fill in the submission form (link)  or e-mail:

Returns Policy

Returns Policy: Our products are sold for personal use and instructions for use and ingredients are clearly stated on the packaging and/or the accompanying literature.

Products should always be tested for compatibility and multiple purchases of different items should be tested separately.

If you are an individual purchasing in your private capacity (and not a company or partnership) you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods if you are resident within the European Economic Area. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us by e-mail to

If you have received the goods before you cancel your contract, you do have the right to cancel but you must notify us on and we will notify you how to send the goods back at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk as soon as possible. All goods returned to us must be complete, unused, in good condition and if, appropriate with the original box, packaging, accessories and instructions.

Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. The goods in question must be returned by you upon cancellation of the contract and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

In the event of you canceling your order as the goods are no longer required or you have changed your mind and they have already been dispatched to you/or received by you, no refund will be given for the original postage charge.


If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing by email at our contact address within 7 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing, by emailing us at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this clause, our only obligation will be, at our option:

- To make good any shortage or non-delivery;
- To replace or repair any goods that are damaged or defective; or
- To refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any loss of profits nor for any indirect or consequential loss, damage or expenses (including, loss of business or goodwill) howsoever arising out of any problem you notify to us under this clause and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. Provided that nothing contained in these Conditions affects or will affect your statutory rights in relation to the quality, fitness or description of the goods supplied.

You must observe and comply with all applicable regulations and legislation, including obtaining at your own expense all necessary customs, import or other permits to purchase goods from our Website. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law, or other statutory rights that may not be excluded, nor in any way to exclude, or limit, our liability to you for any death or personal injury resulting from our negligence.
Entire agreement

These Conditions, together with our current Website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

If you have any questions, or concerns you can contact us by email at: